Warranty Policy
At Pendoreo, we stand by the quality and durability of the products we sell. This Warranty Policy outlines the terms under which customers may receive repairs, replacements, or refunds for defective products purchased from our website. This policy is fully compliant with U.S. law, including the Magnuson-Moss Warranty Act.
By purchasing from Pendoreo, you agree to the terms outlined below.
Warranty Coverage
- Pendoreo provides a limited warranty on all products sold, covering defects in materials and workmanship.
- This warranty applies to all cordless outdoor power tools and equipment purchased from Pendoreo.
- Warranty coverage begins on the date of delivery.
Warranty Duration Standard warranty period: 1 year (12 months) from the date of delivery unless otherwise specified on the product page. During the warranty period, eligible products will be repaired, replaced, or refunded at Pendoreo’s discretion.
What Is Covered
- Manufacturing defects
- Faulty materials
- Malfunction caused by workmanship issues
Examples of covered issues:
- A mower, blower, or trimmer that fails due to a broken internal component
- Outdoor power equipment that does not operate properly due to a factory defect
- Tools with missing or defective parts upon delivery
What Is NOT Covered (Exclusions)
- Damage caused by misuse, accidents, or improper handling
- Normal wear and tear from regular use
- Unauthorized modifications or repairs
- Damage caused by external factors (weather, power surges, chemicals, etc.)
- Products purchased from third-party sellers or resellers
How to Make a Warranty Claim — Step-by-Step
- Verify Warranty Eligibility — Ensure the product is within the warranty period and that the issue is related to a manufacturing defect or workmanship.
- Gather Required Information — Order number, date of purchase, photos or videos showing the defect, and a description of the problem.
- Contact Pendoreo Support — Email: support@pendoreo.shop — Phone: +1 (830) 847-4327 — Provide the information listed above.
- Receive Instructions — Pendoreo will review the claim and provide step-by-step instructions for returning the product if needed. A prepaid return shipping label will be provided for eligible warranty claims.
- Inspection and Resolution — Once received, Pendoreo will inspect the product to verify the defect. Approved claims will result in repair, replacement, or refund depending on availability and suitability.
- Return or Replacement Shipment — Replacement products or repaired items will be shipped at Pendoreo’s cost. Refunds will be issued to the original payment method within 7 business days of approval.
Customer Responsibilities
- Report warranty issues within the warranty period
- Provide accurate order details and proof of purchase
- Follow Pendoreo instructions for returning the product
- Package items securely for shipping
Pendoreo Responsibilities
- Evaluate warranty claims promptly and fairly
- Provide instructions for return, replacement, or refund
- Ship replacement or repaired products at Pendoreo’s expense
- Ensure all warranty communications are transparent and documented
Lost or Damaged Returns During Warranty Process Pendoreo is not responsible for packages lost due to incorrect customer-provided addresses. Customers must retain tracking information for warranty returns. Pendoreo will work with the carrier to resolve any shipping issues.
Limitations Pendoreo’s warranty does not cover incidental or consequential damages. Liability is limited to the original purchase price of the product.
Compliance with U.S. Law This warranty complies with the Magnuson-Moss Warranty Act and applicable state laws. Your legal rights under state law are not affected by this warranty.
Business & Contact Information
Business Name: Pendoreo
Address: 124 Industrial Dr, Boerne, TX 78006, USA
Email: support@pendoreo.shop
Phone: +1 (830) 847-4327
Live Chat: Available on the website during business hours
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-07:00) Mountain Standard Time (Denver)